DOW - Operations Manager

Remote
Full Time
DOW - DSAID
Experienced
cFocus Software seeks a Operations Manager to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:
  • Bachelor’s degree in Information Technology, Management, Business Administration, or a related field.
  • 8+ years of experience managing IT operations or enterprise system operations.
  • Experience supporting DoD or federal IT operations.
  • Strong knowledge of IT service management and operational best practices.
  • Experience managing multi-disciplinary technical teams.
  • Strong leadership, communication, and problem-solving skills.
  • Experience preparing operational reports and executive briefings.
  • Ability to obtain and maintain a DoD CAC and required background investigation.
Duties:
  • Oversee daily operations supporting the DSAID system across all functional areas.
  • Ensure uninterrupted system sustainment and operational support services.
  • Manage operational workflows, schedules, and staffing to meet PWS requirements.
  • Monitor and report on operational performance metrics and service levels.
  • Coordinate Tier 1, Tier 2, and Tier 3 operational support activities.
  • Serve as escalation point for operational issues, incidents, and service disruptions.
  • Coordinate with Program Manager, Project Managers, and Technical Leads.
  • Ensure compliance with ITIL, cybersecurity, RMF, and operational procedures.
  • Support incident management, problem management, and change management activities.
  • Ensure operational readiness for releases, deployments, and system upgrades.
  • Support continuity of operations (COOP) and disaster recovery preparedness.
  • Prepare operational status reports and briefings for Government stakeholders.
  • Support transition-in, transition-out, and steady-state operations.
  • Ensure documentation of operational procedures, runbooks, and SOPs.
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