System Administration / Help Desk / Field Support / Logistics - HHS STIM

Remote
Full Time
HHS STIM
Experienced

Infrastructure Engineer IV – System Administration / Help Desk / Field Support / Logistics

Job Overview

cFocus Software is seeking an experienced Infrastructure Engineer IV (System Administration / Help Desk / Field Support / Logistics, Inventory, Asset Control) to support the Security Tools and Infrastructure Modernization (STIM) contract with the U.S. Department of Health and Human Services (HHS).

The Infrastructure Engineer IV will provide senior-level expertise in enterprise IT infrastructure management, including system administration, help desk operations, field support, and IT asset management.

Responsibilities

  • Provide senior-level system administration support for enterprise Windows and Linux systems.
  • Manage Active Directory, Group Policy, and enterprise authentication services.
  • Oversee Help Desk operations, ensuring timely resolution of Tier II/III support tickets.
  • Deliver field support services, including software deployments, hardware troubleshooting, and on-site assistance.
  • Administer IT asset management systems for lifecycle tracking, logistics, and inventory control.
  • Support system patching, vulnerability remediation, and compliance enforcement.
  • Implement enterprise IT service management practices aligned with ITIL standards.
  • Document SOPs, configuration baselines, and infrastructure procedures.
  • Mentor junior support staff and provide technical leadership to field teams.
  • Participate in 24/7/365 operations and on-call rotations as required.

Required Experience

  • 10+ years of IT infrastructure engineering and system administration experience.
  • Expertise in Windows/Linux system administration, patching, and performance monitoring.
  • Proven experience managing Help Desk and field support operations in enterprise environments.
  • Hands-on knowledge of IT asset management and logistics systems.
  • Experience mentoring and leading support teams across geographically distributed sites.

Education & Certifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
  • CompTIA A+ and/or CompTIA Network+ certifications required.
  • Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification preferred.
  • ITIL v4 Foundation certification required for IT service management alignment.
  • Advanced certifications such as MCSE, RHCE, or cloud certifications (AWS/Azure) are desirable.

Clearance Requirement

  • Must be eligible to obtain and maintain a Public Trust (High-Risk, Level 5) clearance.
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