Microsoft Knowledge Management Specialist

Washington, DC
Full Time
Experienced
cFocus Software seeks a Microsoft Knowledge Management Specialist to join our program supporting Administrative Office of the United States Courts (AOUSC). This position is onsite in Washington, DC. This position requires the ability to obtain a Public Trust clearance.

Qualifications:
  • Masters or Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field
  • 10 years of experience using Microsoft 365 suite, including knowledge of SharePoint Online, Power Automate, Power Apps, and PowerShell scripting.
  • 10 years of experience configuring and administering SharePoint Online sites, lists, libraries, content types, metadata, and permissions.
  • 10 years of experience troubleshooting technical issues, diagnosing root causes, and implementing effective solutions in a timely manner.
  • 5 years of experience with SharePoint Framework (SPFx), Microsoft Graph API, and other development tools for extending SharePoint functionality and integrating with external systems.
  • 5 years of experience of data management concepts, including content categorization, tagging, search optimization, and data governance within SharePoint Online.
  • Microsoft SharePoint certification, PowerAutomate certification, and Knowledge Management certification
  • 5 years of experience querying SharePoint Online analytics to consolidate and create reports and presentations demonstrating value of published content.
Duties:
  • Design and develop automated workflows using Power Automate via scripts to streamline business processes such as document approvals, notifications, and data integration (such scripts are considered source code and any code when compiled remains intellectual property to the government).
  • Create custom Power Apps solutions to address specific business needs, such as forms for data collection or interactive dashboards for reporting.
  • Integrate Microsoft automation solutions and SPO with other Microsoft 365 applications and third-party systems to create seamless workflows and data exchange.
  • Configure and maintain SPO sites, including site collection settings, permissions management, and site architecture design.
  • Manage SPO lists, libraries, content types, and metadata to ensure consistency and ease of information retrieval.
  • Monitor SPO usage and performance, troubleshooting issues, and implementing best practices for optimization.
  • Develop and implement content management strategies within SPO, including organizing, categorizing, and tagging content for efficient search and retrieval
  • Provide ongoing support and assistance to users, answering questions, resolving issues, and providing guidance on best practices for knowledge management
  • Support the implementation of ITSO office level governance policies and compliance measures within SPO to ensure data security, privacy, and regulatory compliance.
  • Enforce data retention and archival policies, managing access controls, and auditing user activities to maintain governance standards
  • Monitor industry trends and Microsoft updates related to automation solutions and SharePoint Online, evaluating new features and capabilities, and recommending enhancements to knowledge management practices.
  • Provide written recommendations on Government drafts of executive summaries and briefings.
  • Provide recommendations for the development of ITSO knowledge management practices and assist with their implementation.
  • Provide recommendations and input on other content and presentations
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