Program Manager - USCIS

Remote
Full Time
USCIS - ICAM
Experienced
cFocus Software seeks a Program Manager to join our program supporting the United States Citizenship and Immigration Services (USCIS). This position is 100% remote. This position requires a public trust clearance.

Qualifications:
  • 5+ years of leadership experience managing large complex, mission critical web-based IT systems development projects and programs in an Agile environment.
  • Active Project Management Professional (PMP) certification

Duties:
 
  • Manage and coordinate all ICAM teams, report high-level status of major initiatives to ICAM and CISO leadership.
  • Manage all contractor resources and supervise all contractor staff in the performance of work on this task order.
  • Regularly evaluate performance and fulfillment of current solutions against the agency needs and recommend open source and/or commercial-off-the-shelf (COTS) products and platforms to satisfy ICAM requirements.
  • Establish and maintain team norms and practices, including standardizing use of Agile development tools including JIRA, Confluence, GitHub, and Microsoft Teams.
  • Effectively implement a Risk Management Plan and maintain a risk registry according to DHS and ISD standards.
  • Facilitate the advancement of USCIS Cybersecurity posture through the development and implementation of a cyber hygiene methodology and governance framework.
  • Lead collaborative solutioning between contractors and the Government resulting in innovative advancements of the ICAM program.
  • Optimize User Interface and User Experience (UI/UX) design across ICAM applications through the development of 508-compliant and mobile-responsive and intuitive web applications.
  • Establish robust governance and stakeholder engagement processes to manage ICAM programs and coordinate with stakeholders on the upcoming release of new ICAM products and services.
  • Develop and implement communications and marketing strategies to inform ICAM stakeholders about changes to ICAM applications and services, including an ICAM Community of Practice, Newsletter, SharePoint Collaboration site, and other communication vehicles as appropriate.
  • Develop and maintain Standard Operating Procedures (SOPs) to support clear understanding of federally mandated ICAM policies, procedures, standards, guidelines, and systems by all stakeholders.
  • Coordinate User Acceptance Testing (UAT) for ICAM applications as required by the federal customer.
  • Develop learning and training tools and approaches for ICAM team members and customers.
  • Develop procedure documents for the USCIS Service Desk to aid in responding to Service Now inquires.
  • Manage schedules, training and certification process for ICAM Duty Officers.
  • Work with the ICAM ITPM Audit Liaison to manage internal and external reporting and auditing requirements including external requests and program reviews by ISD, OIT, Management Directorate (MGT), DHS, Congress, Office of Inspector General (OIG), Government Accountability (GAO) and other oversight bodies.
  • Maintain ICAM organization charts, staffing plans, and manage recruiting efforts to ensure full staffing across all ICAM teams.
  • Provide the ICAM Branch Chief and ICAM Product Owner with executive level briefing materials, including executive summaries, design diagrams, and process flows.
  • Provide CISO and DCISO quarterly briefings on the accomplishments and planned activities for the ICAM program.
  • Track open impediments, action items, Change Requests and other program management related documents.
  • Work with the individual teams and federal leads to remove impediments, reduce risks, and manage risk as needed.
  • Respond to data calls and inquiries from ISD, OIT, USCIS and DHS on matters of relevance to the ICAM program.
  • Maintain the ICAM SharePoint site that contains all program SOPs, artifacts and process descriptions for all ICAM functions and applications.
  • Submit a quarterly project management review report listing the contract name, number, and Contracting Officer’s Representative (COR) with each Trusted Tester's name, certification level, certification date, certification number, e-mail address, phone number, and supported projects to the COR and USCIS Section 508 Coordinator.
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