Navy - Technical Support Specialist - Secret Clearance Required

Remote
Full Time
Navy - SCSTC
Experienced
cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.
Qualifications:
  • B.S. Computer Science, Information Technology, or a related field
  • 2+ years of DoD IT/Help Desk experience
  • Technical Proficiency:
    • Computer networking concepts, protocols, and security methodologies
    • System performance and availability monitoring
    • Network access, identity, and access management (e.g., Public Key Infrastructure)
    • Remote access technologies
    • Systems administration concepts
    • Common network tools (e.g., ping, traceroute, nslookup)
    • Electronic device functionality (computers, network components, peripherals)
    • Operating System command line execution (e.g., ipconfig, netstat)
    • Cloud computing service and deployment models (SaaS, IaaS, PaaS)
    • Network protocols (TCP/IP, DHCP, DNS)
  • Security Awareness:
    • Cybersecurity principles, threats, and vulnerabilities
    • National and international cybersecurity laws, regulations, and ethics
    • Organizational IT user security policies (e.g., account management, access control)
    • Data security standards (PII, PCI, PHI)
    • Information classification, compromise procedures, and incident management processes
  • Support and Service Delivery:
    • Risk management processes (assessment and mitigation)
    • Incident data analysis and trend identification
    • Service desk best practices
    • Customer service and communication skills
    • Technical training development and delivery
    • Incident tracking and solution database management
    • Trouble ticketing system utilization (incident, problem, event documentation)
    • Standard Operating Procedure (SOP) development and maintenance



 
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