NIH - Deputy Program Manager / Operations Lead

Remote
Full Time
NIH - ISPSS
Experienced
cFocus Software seeks a Deputy Program Manager/Operations Lead to join our program supporting the National Institutes of Health (NIH). This position is fully remote. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
  • Public Trust Clearance
  • B.S. Computer Science, Information Technology, or a related field
  • 7+ years leading federal IT or cybersecurity operations with experience supporting multi-disciplinary teams and complex programs.
  • Active PMP, ITIL Foundation, Certified ScrumMaster (CSM), CISSP or comparable cybersecurity certification.
  • Expert knowledge of program operations, project management, Integrated Master Scheduling, risk and issue management, quality management, executive communications, operational reporting, customer engagement, resource planning, and federal IT governance.

Duties:
  • Serve as the Operations Lead and act for the Program Manager during absences.
  • Oversee daily execution of Task Area 2 activities across all technical task areas.
  • Coordinate project managers, technical leads, cybersecurity personnel, and subcontractors to ensure successful contract performance.
  • Maintain the Integrated Master Schedule (IMS), monitor milestones, dependencies, risks, and corrective actions.
  • Track staffing, workload distribution, resource utilization, and operational performance metrics.
  • Lead recurring operational meetings, action item tracking, executive status reporting, and customer communications.
  • Monitor contract deliverables to ensure quality, timeliness, and compliance with Government requirements.
  • Support program governance, change management, issue resolution, and continuous process improvement initiatives.
  • Coordinate Front Door Support activities, ensuring requests are properly triaged, assigned, tracked, and resolved.
  • Develop operational dashboards, KPIs, and management reports supporting Government oversight.
  • Support financial tracking, labor utilization, and operational planning for the FFP task order.
  • Ensure compliance with NIH, HHS, FISMA, NIST RMF, and organizational security policies.
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