OCM Consultant

Remote
Full Time
Genesis
Mid Level

Full-Time 

JOB LOCATION: 

Remote in Washington, DC. 

JOB SUMMARY: 

Genesis Consulting is seeking an experienced, forward-thinking OCM Consultant with a passion for growth and business transformation. The OCM Consultant will lead the change strategy and user adoption efforts for the implementation of an automated, web-based Travel Management System (TMS) built on SAP Concur for a Federal Client. 

The OCM Consultant will ensure a smooth transition to a modernized, integrated TMS that preserves the client’s structured approval processes while improving automation, compliance, and traveler experience. This role is critical to achieving enterprise-wide adoption across diverse traveler populations and maintaining operational continuity during system replacement. 

DUTIES AND RESPONSIBILITIES: 

Change Strategy & Governance 

· Develop and execute a comprehensive OCM strategy aligned with the client’s governance structure and divisional approval hierarchies. 

· Conduct stakeholder impact assessments across all 14 divisions and traveler groups. 

· Establish change governance, sponsorship alignment, and division-level change champion networks. 

· Coordinate closely with the Program Manager and technical implementation team to align change activities with system design and deployment milestones. 

Stakeholder Engagement & Communications 

· Develop and implement a targeted communications plan addressing executives, division leadership, travel approvers, finance personnel, and travelers. 

· Communicate changes to Travel Authorization (TA) workflows, approval hierarchies, and reimbursement processes. 

· Prepare executive briefings and adoption dashboards to monitor organizational readiness and risk. 

Business Process Transition 

· Support transition from the client’s current GDS-connected online reservation system to SAP Concur while maintaining continuity of operations. 

· Ensure users understand updated workflows for: 

o Travel Authorizations (TA) 

o Reservation booking 

o Automated reimbursement claim submission 

o Audit and compliance checkpoints 

· Coordinate change impacts associated with integration to monitoring systems, reimbursement systems, and audit services. 

Training & Adoption 

· Conduct training needs analysis for all Traveler categories. 

· Develop role-based training materials, job aids, quick reference guides, and process documentation. 

· Support training delivery (virtual and in-person as required). 

· Partner with the customer service support desk to ensure readiness for post-go-live traveler assistance. 

Readiness & Post-Go-Live Support 

· Lead organizational readiness assessments prior to deployment. 

· Support User Acceptance Testing (UAT) from a business adoption perspective. 

· Monitor adoption metrics, help desk trends, and traveler feedback post-go live. 

· Recommend and implement corrective actions to improve compliance, efficiency, and user satisfaction. 

MINIMUM QUALIFICATIONS/EXPERIENCE: 

· Minimum 5–7 years of Organizational Change Management experience supporting federal or highly regulated environments. 

· Demonstrated experience supporting ERP or enterprise SaaS implementations, preferably in travel and expense systems. 

· Experience with SAP Concur or comparable federal travel systems (e.g., ETS2). 

· Strong understanding of federal travel processes, including Travel Authorization workflows and reimbursement lifecycle management. 

· Experience supporting large, multi-division organizations (2,000+ users). 

· Proven ability to align change strategy with compliance-driven business processes and audit requirements. 

Preferred Competencies: 

· Experience supporting implementations with federal regulatory agencies or similarly structured federal organizations. 

· Familiarity with FFIEC-related operational environments. 

MINIMUM EDUCATION: 

· Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred. 

CERTIFICATIONS: 

· Prosci, CCMP, or equivalent change management certification preferred. 

OTHER: 

· U.S. Citizenship is required.

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