cFocus Software Incorporated

EEOC - System Administrator

EEOC - Washington, DC - Full Time

cFocus Software seeks a System Administrator to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; in lieu of a degree, a minimum of ten years of relevant professional experience.
  • Demonstrated ability to perform enterprise systems administration and advanced technical support in a Microsoft-based environment.
  • Hands-on knowledge of Azure, Active Directory, Microsoft 365, Windows operating systems, PowerShell automation, software deployment, patching, network troubleshooting, and workstation security.
  • Ability to conduct root-cause analysis, recognize broader system impacts, and prepare clear, complete, technically accurate incident documentation.
  • Strong working knowledge of network protocols, firewalls, access controls, system hardening, vulnerability remediation, endpoint security, backup, and recovery practices.
  • Ability to support enterprise applications across current, legacy, and evolving versions and to learn EEOC-specific tools and procedures.
  • Professional command of the English language and the ability to communicate effectively with end users, technical teams, business stakeholders, vendors, and Government management.
  • Ability to work on-site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
  • Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Duties:
  • Provide advanced end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.
  • Review and validate escalations; perform advanced troubleshooting and root-cause analysis; determine whether issues are isolated or system-wide.
  • Classify incidents, analyze related tickets and historical trends, and document technical findings, business impact, approvals, resolution, and closure details in the service ticketing system.
  • Administer Microsoft Azure, Active Directory, and Microsoft 365, including user accounts, group policies, permissions, access controls, SharePoint, OneDrive, Teams, and Power Apps.
  • Maintain and improve automation and continuous build, integration, and deployment infrastructure across multiple environments using PowerShell and other approved utilities.
  • Monitor network performance; troubleshoot connectivity; support network protocols, firewalls, infrastructure, and network security requirements.
  • Install, update, patch, configure, test, integrate, and troubleshoot enterprise applications across the EEOC network.
  • Support the EEOC Windows 11 migration, including planning, application compatibility testing, configuration, administration, deployment, troubleshooting, documentation, and consultation.
  • Maintain operating systems and workstation configurations in accordance with United States Government Configuration Baseline (USGCB) requirements.
  • Implement workstation security policies, monitor threats, apply system-hardening procedures, and complete approved vulnerability remediation actions within established timelines.
  • Coordinate with EEOC security operations personnel to perform desktop virus scans, remediate infected systems, and conduct approved desktop data recovery and backup activities.
  • Configure and manage mobile devices and provide technical support for Microsoft products, hardware, software, user accounts, and connectivity issues.
  • Install and remove user applications; relocate and configure computers; securely wipe hard drives; complete inventory documentation; and prepare equipment for approved reuse or storage.
  • Write and test software installation scripts and resolve application configuration, integration, and deployment issues.
  • Provide comprehensive administration, maintenance, troubleshooting, configuration, integration, and sustainment support for current, legacy, upgraded, and newly introduced EEOC software and technologies.
  • Coordinate with functional analysts, technical teams, business process owners, vendors, and EEOC management to resolve complex incidents and restore service.
  • Follow ITIL-aligned incident, problem, change, and service-management practices and comply with applicable EEOC, NIST, privacy, security, and Section 508 requirements.
  • Maintain current technical knowledge and complete required training to support EEOC's evolving enterprise environment.
Apply: EEOC - System Administrator
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Are you a US Citizen?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*