FCC - NOC Analyst

Remote
Full Time
FCC/USAC
Experienced
cFocus Software seeks a NOC Analyst to join our program supporting the Federal Communications Commission (FCC). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Experience in IT operations, network monitoring, or NOC environment.
  • Understanding of enterprise infrastructure, networking, and system operations.
  • Ability to analyze system alerts, logs, and performance data
  • Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
  • Knowledge of networking fundamentals (TCP/IP, DNS, routing, switching).
  • Familiarity with Windows/Linux systems administration.
  • Understanding of incident management and ITIL processes.
  • Strong troubleshooting and analytical skills.
  • Ability to work in a 24x7 operational environment.
  • Effective communication and documentation skills
  • Required Certifications
    • Role-appropriate IT and networking certifications demonstrating operational competency.
    • Examples include: CompTIA Network+, Security+, CCNA, or other relevant certifications
       
Duties:
  • Monitor network, systems, and infrastructure performance using enterprise monitoring tools.
  • Identify, troubleshoot, and resolve network and system issues.
  • Perform incident detection, triage, escalation, and resolution.
  • Maintain uptime and availability of enterprise services.
  • Document incidents, outages, and resolutions in ticketing systems.
  • Coordinate with engineering and cybersecurity teams for incident resolution.
  • Perform routine system checks, maintenance, and updates.
  • Support change management and deployment activities.
  • Follow SOPs, runbooks, and operational procedures.
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